Late Cancellations & No Shows
If you cannot attend the class please cancel it ASAP! If the class was booked out and you're a 'no show', this will result in a forfeit of that class pass (pass holders).
It is the students responsibility to cancel the class online themselves, cancellation requests will not be accepted via email, text or phone. Just find the class in your 'My Schedule' on your WellnessLiving account and click 'cancel'.
If a class you wish to attend is full, PLEASE JOING THE WAITING LIST, this will help us asses class demand as we intend to add more classes in the coming weeks.
If a space becomes available before the Late Cancellation window time begins (ie. 10hrs or 6hrs before), the next client in line on the waitlist will AUTOMATICALLY move to the class roster.
You will receive a text to confirm your spot, please respond Y/N, if you say N the space will be offered to next in line.
If a space becomes available after the Late Cancellation window time begins (ie. 10hrs or 6hrs before), clients already waitlisted will NOT be AUTOMATICALLY move to class roster. This ensures that clients from the waitlist will have enough notice to make it to the class on time.
In this instance, please check online to see if you can book in a lucky last minute spot.