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Hold Form

Heading away for a week or two?

Please fill out the following form
in order to put your membership on hold.

We do require a minimum of 2 weeks notice so that we have time to action your request, but will do our best to action it as soon as possible.

Hold requests cannot be backdated.

Please note:
You are entitled to one hold per 4-month period for a maximum of 28 days.
Holds must be taken in 7-day blocks: 7-day hold, 14-day hold, 21-day hold or 28-day hold

Membership Hold Behaviour: Prorate

Your auto-payments will be suspended during the entirety of your hold period. Scheduled payments are prorated and are calculated based on the number of active days within the payment period. If the Scheduled payment occurs within the hold period the prorated payment is moved to the day after the hold period ends.
Memberships cannot be cancelled while on hold as 30 days active membership is required prior to cancellation.

Thanks for your request, we'll let you know when we've actioned it!

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